I run a nonprofit that promotes good listening in hospitals to support nursing resilience, physician wellbeing, and patient safety. It's called The Good Listening Project.
Listening to people in the healthcare world is powerful work. The collections of poems and stories we produce also have a strong connecting & humanizing effect. We provide trainings and workshops on how to be a better listener, too.
I got my start in listening as a design student at Cornell University. I built my listening skills as a journalist, reporting for the magazine I published (the uber-dorky "biodieselSMARTER"), honed my listening as an improv theater performer, cultivated trust as a facilitator and design researcher at a Johns Hopkins hospital, and tested my mettle as a street poet in Washington, D.C under the Free Custom Poetry banner. This is a short talk I gave at the Mayo Clinic about how to be a better listener.