I run a nonprofit that promotes good listening in hospitals to support nursing resilience, physician wellbeing, and patient safety. It's called The Good Listening Project.

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Listening to people in the healthcare world is powerful work. The collections of poems and stories we produce also have a strong connecting & humanizing effect. We provide trainings and workshops on how to be a better listener, too.

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I got my start in listening as a design student at Cornell University. I built my listening skills as a journalist, reporting for the magazine I published (the uber-dorky "biodieselSMARTER"), honed my listening as an improv theater performer, cultivated trust as a facilitator and design researcher at a Johns Hopkins hospital, and tested my mettle as a street poet in Washington, D.C under the Free Custom Poetry banner. This is a short talk I gave at the Mayo Clinic about how to be a better listener.