I run a nonprofit, The Good Listening Project, that promotes good listening in hospitals to support nursing resilience, physician wellbeing, and patient safety. It's a powerful experience talking with and listening to people in the healthcare world. The collections of poems and stories we produce also have a powerful humanizing effect. We do trainings & workshops on how to be a better listener, too.
I got my start in listening as a design student at Cornell University. I built my listening skills as a journalist, reporting for the magazine I published (the uber-dorky "biodieselSMARTER"), cultivated trust as a facilitator and design researcher at Johns Hopkins, and tested my mettle as a street poet in Washington, D.C under the Free Custom Poetry banner. This is a short talk I gave at the Mayo Clinic about how to be a better listener.